In Talking to Strangers, Malcolm Gladwell examines our interactions with strangers and why they often go wrong. He looks into several real-life events, such as the deceptions of Bernie Madoff, the trial of Amanda Knox, and the death of Sandra Bland, to explore why we have difficulty understanding people we don't know. He argues that we need to rethink the tools and strategies we use to make sense of strangers in order to prevent further conflict and misunderstanding.
Is there an entry, which should be added to this list?