Difficult Conversations: How to Discuss What Matters Most is a New York Times bestseller, 10th anniversary edition that offers a step-by-step approach to having difficult conversations while reducing stress and increasing success. It provides advice on how to decode underlying structures of difficult conversations, start conversations without being defensive, listen for the meanings of what is not said, stay balanced in the face of attacks, and move from emotion to productive problem solving. The book also includes answers to ten questions people ask about having difficult conversations.
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