When Machines Become Customers is a book that explores the upcoming shift that businesses will experience with the emergence of machine customers. It provides an overview of how this will affect the way businesses operate and how they can be prepared for this change. It also covers topics such as how companies are already being called on the phone by software, how cars can buy their own fuel and tires, and how smart speakers can be used as housekeepers and shoppers. This book is designed to be used as a field guide and survival manual to help businesses adapt to this new world.
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